Frequently asked questions

Orders and payment

Do I need an account to order?
No. You can check out as a guest. An account simply makes it easier to find your orders.

Which payment methods do you accept?
Available payment methods are shown at checkout. See our Secure payment page for details.

Can I change or cancel my order?
Yes, as long as it hasn't shipped. Contact us as soon as possible at abdelhakmsbah@gmail.com with your order number. If it has already shipped, you can return it after delivery.

Shipping

Where do you ship?
This version of our store ships within the United States.

How long does delivery take?
7 to 15 business days from order confirmation.

How much does shipping cost?
$4.95 for orders under $40, free on orders of $40 or more.

How can I track my order?
As soon as your order ships, you receive an email with your tracking number. See our Order tracking page.

My package arrived damaged. What should I do?
Take photos of the package and the product and contact us promptly: we will reship the product or refund you.

Returns and refunds

Can I return an item?
Yes. You have 14 days from delivery to return it, no reason needed. All the details are on our Returns & refunds page.

When will I be refunded?
Within 14 days of receiving your request, to your original payment method. We may wait until we receive the item or proof that it has been shipped.

My product is defective. What should I do?
Contact us with your order number and photos, and we will replace it or refund you.