Privacy policy

Last updated: October 16, 2026

HAKO GLOBAL TRADING LIMITED (99 Queen's Road Central, Central, Hong Kong), which operates the SmartNest store, is responsible for processing your personal information. This policy explains what we collect, why we collect it, and the choices you have.

Information we collect

Identity and contact details: name, address, email, phone number.
Order information: products purchased, amounts, order history, messages with customer service.
Payment information: processed directly by our payment provider; we never have access to your full card number.
Browsing information: IP address, device, pages viewed, collected through cookies and similar technologies.

How we use it

To process and deliver your orders, handle returns and provide customer service.
To meet our accounting and tax obligations.
To prevent fraud and keep the website secure.
To send you our newsletter if you sign up, and to measure the performance of our ads.

Who we share it with

We share your information only with the service providers we need: Shopify (store platform and hosting), our payment provider, our suppliers and carriers to prepare and deliver your orders, and our advertising measurement tools (for example Google). We never sell your information for money. Sharing browsing data with advertising partners may be considered a "sale" or "sharing" under some US state privacy laws: you can opt out on our Your privacy choices page.

How long we keep it

Customer data: for as long as you are a customer, then 3 years for marketing purposes.
Invoices and accounting records: 10 years.
Cookies: 13 months maximum.

Your rights

Depending on where you live, you may have the right to access, correct, delete or get a copy of your personal information, and to opt out of targeted advertising or the "sale" or "sharing" of your information. You can unsubscribe from our emails at any time using the link in each email. To make a request, email us at abdelhakmsbah@gmail.com. We will not discriminate against you for exercising these rights.

Children

Our store is not intended for children under 13, and we do not knowingly collect their personal information.

Cookies

Cookies needed for the website to work are set automatically. You can manage other cookies through the cookie banner, where available, and your browser settings. We treat the Global Privacy Control signal as a request to opt out.