Terms of service

Terms of sale

Last updated: October 16, 2026

1. Scope

These terms of sale govern purchases made by consumers on the SmartNest online store for delivery in the United States. By placing an order, you agree to these terms.

2. Seller

HAKO GLOBAL TRADING LIMITED, a private company limited by shares incorporated in Hong Kong, registered office: 99 Queen's Road Central, Central, Hong Kong, registration number: 80902339, email: abdelhakmsbah@gmail.com, phone: +213 780 44 22 67.

3. Products

The main features of each product are described on its product page. Photos are as accurate as possible but may show slight differences in color or appearance. Offers are valid while supplies last.

4. Prices

Prices are shown in US dollars. Shipping costs and any applicable sales tax are shown at checkout before you confirm your order. Information about import duties is given in our Shipping policy. The price that applies is the one displayed when you place your order.

5. Orders

You select products, review your cart, enter your details, then confirm your order and payment. You then receive a confirmation email summarizing your order. We may cancel an order in case of suspected fraud or an obvious pricing error; in that case you receive a full refund.

6. Payment

Payment is made online by card or the other methods offered at checkout, through a secure platform. We never have access to your full card details. You are charged when you confirm your order.

7. Shipping

Products are shipped to the address you provide at checkout, with an estimated delivery time of 7 to 15 business days. Details are in our Shipping policy. If your order hasn't arrived within that time, contact us: if it still can't be delivered, you can cancel the order and receive a full refund.

8. Returns

You can return an item within 14 days of delivery, no reason needed. The terms and refund conditions are set out in our Returns & refunds policy.

9. Defective products

If a product arrives defective or doesn't match its description, contact us at abdelhakmsbah@gmail.com with your order number and photos: we will replace it or refund you. This does not limit any rights you have under applicable law.

10. Customer service

abdelhakmsbah@gmail.com – +213 780 44 22 67 – 8:00 a.m. to 5:00 p.m. Central European Time (UTC+1). We reply within 2 business days.

11. Personal information

Your personal information is processed in accordance with our Privacy policy.

12. Complaints

If you have a problem, please contact our customer service in writing first at abdelhakmsbah@gmail.com: we will do our best to resolve it amicably.

13. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region, without prejudice to any mandatory consumer protection laws of your state of residence.